Department of Labor for state-specific implementation.įor those who have already filed an unemployment insurance claim, please continue to file your weekly claim. Department of Employment and Workforce is awaiting further guidance from the U.S. QUESTION: When will the CARES act go into effect for South Carolinians? When can people apply for those benefits?ĪNSWER: The Coronavirus Aid, Relief and Economic Security (CARES) Act has been signed into law, but these benefits are not yet available and the S.C. QUESTION: Has DEW added staff members for call centers?ĪNSWER: Yes, we have continued to shift more employees to customer care roles, cross training them to help answer basic questions. There is no need to speak to an agent regarding these issues. And if additional information is needed, a representative will contact you directly. These issues will be handled by our agency staff. After you have filed a claim, received a confirmation number and you return to the portal, your dashboard is showing a pending Social Security Number Validation issue or a pending Separation issue.We understand this has been an issue for a lot of people and as we get more information on progress, we will communicate that out. The validation of the social security number is done in REAL time, so that means as you are attempting to file, there are A LOT of people nationwide doing the same exact thing. We are asking folks to try to apply during an off-peak time. If you are getting this message, that is the validation delay mentioned above. The social security number field keeps you from filing a claim stating that the number is invalid and will not let you proceed to the next screen.In South Carolina, we are getting two different Social Security related questions: The Department of Labor is aware and is working to expand its database capacity.
We are required to validate social security numbers to avoid fraud and prevent identity theft. Background on SSN issue: Due to the influx of unemployment claims being filed, the national system known as ICON hub, which all states use to validate social security numbers on claims in real time, is being overwhelmed with validation requests. QUESTION: If someone can’t get through due to the Social Security Number error what do they need to do?ĪNSWER: If someone cannot file their claim due to the social security number issue, they need to reach out to us via the TelClaim number, 86, or through direct message in social media. (WIS) - The South Carolina Department of Employment and Workforce (DEW) released a list of frequently asked questions it’s getting from people who are filing for unemployment benefits.
0 kommentar(er)
